How Do I... Make An Appointment?

Telephone Ripon (01765) 690666

You can make an appointment at the reception desk at the following times:

By Telephone

Monday to Friday 8.00am - 6.00pm

In Person

Monday to Friday 8.00am - 6.30pm

You will usually be asked to come to the surgery for your appointment. The surgery is well equipped for examinations and treatment, and, of course, your full medical records are to hand. Surgery consultations with either your doctor or the nurse are by appointment only. Alternatively, you may be offered a telephone consultation with the doctor.

Our Appointment System

Each doctor offers routine appointments that may be booked up to four weeks in advance. A number of appointments are reserved each day to accommodate patients who need to be seen more urgently or, because of seriously chronic conditions, need to consult urgently with their own GP; the latter is for continuity of care. We monitor the demand for pre-bookable and reserved appointments to ensure that we maintain the correct balance.

If not all of the reserved appointments are used on a particular day, the reception staff are authorised to release them for routine appointment requests. The reception staff will advise you of this facility if there are no pre-bookable appointments available on the specific day that you request. However, you may prefer to book the next suitable available appointment.

Please be aware that this time is generally sufficient to talk about one or two problems you may bring, and no more. We are aware of the waiting time for others behind you in surgery. Your doctor may ask you back on another occasion if you bring more than two problems. Alternatively, a 10 minute appointment will be sufficient to use for your annual medication review if you are taking regular medications, but it is difficult to fit in additional problems at this time. If you feel your problems are complex or will need extra time to discuss, please feel free to ask reception for a double appointment i.e. 20 minutes.

An appointment with a doctor is for 10 minutes.

Please try to let us know well in advance if you are unable to keep your appointment.

Self Check-in For Booked Appointments

We have installed an automated self-check-in system near the reception desk. This allows you to check in automatically for your appointment, by using your date of birth or your fingerprint. Staff will be on hand to help you use it and register your fingerprint if you prefer this method.

Booking Via The Internet

If you wish, you can book an appointment with your GP online. To use this method we must first issue you with a password. Please call the surgery or enquire at the practice reception desk for further details. Please restrict online bookings to simple, 10-minute appointments only.

For those patients who already have a password, please click on the link below to book your appointment.

EMIS Access - Click to book or cancel appointments

Text Reminders

We can send you a reminder just before your appointment via our Mjog automated system. See our receptionists if you would like to sign up for this.

How Do I... Cancel An Appointment

Should you no longer need your appointment please let us know promptly. Early cancellation will enable us to provide care to another patient.

How Do I... Obtain Telephone Advice?

The practice staff are always happy to help you with your enquiries. If you need to speak to your doctor or the practice nurse, please telephone before 10.00am and the receptionist will arrange for your doctor or nurse to call you back as soon as possible, though it may not always be on the same day.

If you have a touch-tone telephone, you may be able to access the surgery service you require by following the instructions as they are given. If you do not have a touch-tone telephone, please do not worry, as your call will be transferred automatically to the switchboard where the operator will be able to assist you.

How Do I... Obtain A Home Visit?

Telephone Ripon (01765) 690666

Home visits are for truly housebound patients. It is much better to attend the surgery whenever possible. This allows the doctors to look after you with greater efficacy, using our wide range of surgery facilities. However, if a home visit is essential, please telephone the surgery before 10.00am whenever possible.