Choose the Right Service
Many health care problems do not need a doctor or nurse. Other professionals such as pharmacists, opticians and dentists may be better placed to help. It is important that everyone uses their GP and local Accident and Emergency services wisely.
I don’t feel well… how long should I wait before I need treatment?
Most common ailments such as colds, a sore throat, cough, sinusitis or an ear infection can’t be treated with antibiotics.
Rest, drink plenty of fluids, take some painkillers and have a chat with your pharmacist for advice on relieving your symptoms.
Non-urgent advice: How Pharmacies can help
You local Pharmacist can help with 7 common problems. Please do not book an appointment for these problems. Instead, please consult your local community pharmacist directly. Find a pharmacy near you
Appointments
When you get in touch, we’ll ask what you need help with. Urgent cases will always be seen on the same day. Please call as early as possible on the day if you need to be seen urgently.
This consultation guide provides helpful information.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians and they have no interest in your medical condition other than to direct you to the most appropriate member of the clinical team.
Mental Health
Using NHS 111 online
If you’re worried about a mental health symptom, answer some questions and we will tell you what to do next.
Contact NHS 111 online
You can also refer yourself directly to a psychological therapies service (IAPT) without seeing your GP. These services offer therapies, such as cognitive behavioural therapy (CBT), for common problems including: stress, anxiety, depression, obsessive compulsive disorder (OCD), phobias.
An Apology:
Because of the unpredictable nature of General Practice there are times when an appointment system does not work and you may have to wait. We are sorry for these delays and try our best to prevent them.
Urgent advice: Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include;
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room and please arrive on time for your appointment.
Cancelling or changing an appointment
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
If you need help now or when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
General Practice Training
The Practice has been approved by the University of Leeds for GP training. You may be offered an appointment with the registrar. He/she is a fully qualified doctor who, like all GPs, is required to do a period of supervised training before joining their own practice. Occasionally you may be asked if your consultation may be videoed.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10:00am if possible.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
Find a pharmacy that offers free blood pressure checks