Telephone Ripon (01765) 690666
You can make an appointment at the reception desk at the following times:
Monday to Friday 8.00am - 6.00pm
Please note telephone calls to our receptionists are recorded for training purposes
Monday to Friday 8.00am - 6.30pm
Online booking is also possible. Scroll down for details.
You will usually be asked to come to the surgery for your appointment. The surgery is well equipped for examinations and treatment, and, of course, your full medical records are to hand. Surgery consultations with either your doctor or the nurse are by appointment only. Alternatively, you may be offered a telephone consultation with the doctor.
You can request a chaperone to be present during your appointment or your GP or nurse may arrange for one to be present. As this will be a trained staff member notice may be required.
Our Appointment System
Routine appointments may be booked up to 4 weeks’ in advance. We encourage patients to see their usual doctor for routine appointments to ensure continuity of care but understand that this can be a problem if you are restricted to particular days and times. We aim to offer you an appointment within five working days for routine problems.
Telephone consultations are available. Please ask the receptionist when booking your appointment.
APPOINTMENTS FOR URGENT PROBLEMS
We operate a ‘triage’ system for URGENT problems. This is managed by the Duty Doctor on a daily basis in order to prioritise patients who have the greatest clinical need to see a doctor or other health professional within 24 hours i.e. the same day or the next day.
If you feel that you need urgent attention and require an appointment for the same day, you will be offered a telephone slot with the Duty Doctor who will call you back to discuss your symptoms (usually within 90 minutes so it is important that you are available when the doctor calls back). A course of action will be agreed with you which will either be a face-to-face consultation with a doctor, a face-to-face consultation with a nurse or your problem may be managed over the phone.
We ask that you give the receptionists as much information as you feel able to in order to assist the Duty Doctor to manage the workload. This means that the receptionist can red flag any particularly urgent requests so the Duty Doctor deals with those patients first on very busy days.
DUTY DOCTOR SYSTEM
QUESTION AND ANSWER SHEET
||What is a triage system?
||Triage is the prioritising of patients based on clinical need.
||What will the duty doctor do?
||The duty doctor will call you back and discuss your symptoms and problems with you. The doctor will then decide with you what the best course of action is.
||What are the different courses of action?
||Following your discussion it may be that the telephone advice given is sufficient or the doctor may either: (i) complete a prescription for you to collect; (ii) arrange for you to have an appointment that day or at some time in the future with a doctor, nurse practitioner or practice nurse or (iii) arrange for you to have a home visit by a doctor or a member of the community nursing team
||Can I get to see a doctor within 2 days of contacting the surgery?
||YES. If the duty doctor considers it appropriate then you will get an appointment on that day or the next working day.
||What is appropriate?
||Where your symptoms or problems would benefit from prompt medical care or there are other mitigating circumstances that make a prompt appointment the best course of action. The duty doctor may not offer you an urgent appointment in certain cases, for example where you have had a minor problem for some time and have just reported it and may arrange a routine appointment instead.
||Can I see my usual doctor?
||For routine appointments, booked up to 4 weeks in advance, you should be able to see your usual doctor unless you are restricted to particular days and times when it may be a problem.
For more urgent appointments the duty doctor may decide that it is more important that you see any doctor sooner. However the duty doctor could also decide that it is important that you see your usual doctor to maintain continuity of care and, if this is the case, the doctor will arrange that for you.
||What happens if I have spoken to the doctor and arranged a plan of action but I now feel worse?
||If this happens then call the surgery again and speak to the duty doctor. The doctor will always be available to follow up on any worsening of symptoms.
||What happens if I am unhappy with the course of action which the doctor has suggested?
||We are very keen to ensure our patients are satisfied with the service we offer. If you are dissatisfied, please contact the practice manager, Nigel Peacock, in the first instance and he will try to make sure that your concerns are resolved as quickly as possible. If you remain dissatisfied, the practice manager will be able to give you a copy of the complaints leaflet and explain how to do this.
Please be aware that this time is generally sufficient to talk about one or two problems you may bring, and no more. We are aware of the waiting time for others behind you in surgery. Your doctor may ask you back on another occasion if you bring more than two problems. Alternatively, a 10 minute appointment will be sufficient to use for your annual medication review if you are taking regular medications, but it is difficult to fit in additional problems at this time. If you feel your problems are complex or will need extra time to discuss, please feel free to ask reception for a double appointment i.e. 20 minutes.
An appointment with a doctor is for 10 minutes.
Please try to let us know well in advance if you are unable to keep your appointment.
Self Check-in For Booked Appointments
We have installed an automated self-check-in system near the reception desk. This allows you to check in automatically for your appointment, by using your date of birth or your fingerprint. Staff will be on hand to help you use it and register your fingerprint if you prefer this method.
Booking Via The Internet
If you wish, you can book an appointment with your GP online. To use this method we must first issue you with a password. Please call the surgery or enquire at the practice reception desk for further details. Please restrict online bookings to simple, 10-minute appointments only. It is not yet possible to make complex appointments via the internet, i.e double appointments, such as 20 minutes with the doctor, appointments for cervical smears or joint injections with the GP. We hope this service will be available in the future.
For those patients who already have a password, please click on the link below to book your appointment.
To use this method we must first issue you with a password.
Please call the surgery or enquire at the reception desk for details.
SystmOnline - Click here for online services
If you're a patient at our practice you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions and view your GP medical record and more.
For more information go to www.nhs.uk/nhsapp
We can send you a reminder just before your appointment via our automated system. See our receptionists if you would like to sign up for this.
How Do I... Cancel An Appointment?
Should you no longer need your appointment please let us know promptly. Early cancellation will enable us to provide care to another patient.